Impact of Emotional Intelligence (EI) on employee's performance in telecom sector of Pakistan

Shahzad, Khurram and Sarmad, Muhammad and Abbas, Muhammad and Khan, Muhammad Amanullah (2011) Impact of Emotional Intelligence (EI) on employee's performance in telecom sector of Pakistan. African Journal of Business Management, 5 (4). p. 1225. ISSN 1993-8233

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Abstract

To reveal the efficacy of the emotional intelligence (EI) construct in organizational studies, this study focuses on the impact of EI on employee’s performance among telecom employees in Pakistan. The paper examines the impact of four significant aspects of EI i.e. self awareness, self management, social awareness and relationship management. Data was collected from five telecom companies by using questionnaires. The results revealed that a positive relationship exits between social awareness and relationship management and employee’s performance while self awareness and self management were not found significantly related to employee’s performance. Telecom sector needs to consider meaningful features of EI as a strong predictor for efficient performance of employees.

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