A Holistic Digitalization KPI Framework for the Aerospace Industry

Krol, Felix and Saeed, MA and Kersten, Wolfgang A Holistic Digitalization KPI Framework for the Aerospace Industry. In: Hamburg International Conference of Logistics (HICL).

Text Krol et al. (2020) - Developing a Holistic Digitalization KPI Framework for the Aerospace Industry.pdf Restricted to Repository staff only Download (991kB)

Abstract

Purpose: The aerospace supply chain is characterized by a high degree of small and
medium-sized suppliers. To stay competitive, suppliers are facing high pressures to
digitalize their business but have limited resources available. Furthermore, aerospace suppliers lack a framework to measure their current state of digitalization.
Therefore, this paper provides a holistic digitalization KPI framework for manufacturing aerospace companies.
Methodology: The framework is based on a top-down and bottom-up development
approach. Within the top-down approach, 42 digitalization maturity models are being analyzed to identify relevant dimensions. To reveal digitalization indicators, a
comprehensive literature review is being used as a bottom-up approach. Indicators
are then assigned to the sub-dimension. Finally, indicators are grouped to similar indicators and merged to digitalization KPI.
Findings: The developed KPI framework encompasses 89 digitalization KPI among
nine dimensions: Strategy and Organizational Leadership, Governance and Transformation Management, Digital Skills/Human Capital, Smart Product, Customer Focus,
Smart Process/Operations, Digital Technology, Financial Focus, and Network and
Security.
Originality: The presented digitalization KPI framework provides a scientific foundation for measuring the digitalization maturity level of aerospace companies.
Therefore, maturity models and benchmarking tools can incorporate the developed
(sub-) dimensions and KPI to measure and compare the digital readiness of aerospace companies as well as to derive guidance for areas of improvement.

Actions (login required)

View Item